92 Customer Service Quotes to Enhance the Customer Experience

Customer service is the backbone of any successful business. It is the pivotal point where companies interact with their customers, providing assistance, support, and creating lasting impressions. In a world where customer satisfaction can make or break a business, delivering exceptional service has become more important than ever. To help businesses and service professionals excel in their customer interactions, we have compiled a collection of inspiring customer service quotes that emphasize the significance of customer-centricity, empathy, and the power of a positive customer experience.

Customer Service Quotes

1. “Customer service is the new marketing.” ~ Derek Sivers

2. “Your most unhappy customers are your greatest source of learning.” ~ Bill Gates

3. “Customer service is not a department. It’s everyone’s job.” ~ Anonymous

4. “The customer’s perception is your reality.” ~ Kate Zabriskie

5. “It takes months to find a customer… seconds to lose one.” ~ Vince Lombardi

6. “Customer service is a holistic approach for good experience, empathy and time bound resolution of problems.” ~ Invajy
7. “Your customer doesn’t care how much you know until they know how much you care.” ~ Damon Richards
8. “Make a customer, not a sale.” ~ Katherine Barchetti
9. “100% of customers are people. 100% of employees are people. If you don’t understand people you don’t understand business.” ~ Simon Sinek
10. “Strive not to be a success, but rather to be of value.” ~ Albert Einstein

Customer Service Quote

11. “Every contact we have with a customer influences whether or not they’ll come back.” ~ Maribeth Kuzmeski
12. “Quality in a service or product is not what you put into it. It is what the customer gets out of it.” ~ Peter Drucker
13. “I believe in the power of recognition and empowerment leading to great employee engagement. And employee engagement is critical to guest engagement. Employee empowerment and recognition is the core of our culture and how we achieve outstanding customer service.” ~ Herve Humler
14. “The goal as a company is to have customer service that is not just the best but legendary.” ~ Sam Walton
15. “Do what you do so well that they will want to see it again and bring their friends.” ~ Walt Disney
16. “Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work, and serve the customer!” ~ Gene Buckley
17. “You’ll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture cannot be copied.” ~ Jerry Fritz
18. “The customer expects you to have knowledge of their stuff, not just your stuff.” ~ Jeffrey Gitomer
19. “When you serve the customer better, they always return on your investment.” ~ Kara Parlin
20. “Customer service is what sets the good companies apart from the bad companies. Think of it as an added value. In today’s competitive industry, everyone can provide the best product, but not a great customer service.” ~ Charles Vallena

Quotes about Customer Service

21. “How you think about your customer influences how you respond to them.” ~ Marilyn Suttle
22. “Customer service should not be a department. It should be the entire company.” ~ Tony Hsieh
23. “If people believe they share values with a company, they will stay loyal to the brand.” ~ Howard Schultz
24. “Spend a lot of time talking to customers face-to-face. You’d be amazed at how many companies don’t listen to their customers.” ~  Ross Perot
25. “Build trust and earn attention. The entity that gets the most trust will get the most customers.” ~ Seth Godin
26. “Unless you love everybody, you can’t sell anybody.” ~ Dicky Fox
27. “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” ~ Henry Ford
28. “Listen to your customers or you will have none.” ~ Zach Hendrix
29. “A brand is no longer what we tell the customer it is – it is what customers tell each other it is.” ~ Scott Cook
30. “Client service is about excellence and integrity above all else and it should be a continually evolving process.” ~ Kirk Paulsen

Customer Experience Quotes

31. “We see our customers as invited guests to a party, and we are the hosts. It’s our job to make the customer experience a little bit better.” ~ Jeff Bezos
32. “We take most of the money that we could have spent on paid advertising and instead put it back into the customer experience. Then we let the customers be our marketing.” ~ Tony Hsieh
33. “Innovation that matters will involve a hard look at what your customer experience is and what it could be. If your company isn’t relentlessly focused on what is useful, digital Darwinism is going to leave you out on a forgotten branch of the evolutionary tree.” ~ Pete Sena
34. “Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.” ~ Shep Hyken
35. “Customer service is everything and anything that touches a customer – directly or indirectly. Customer service means servicing customers, and it’s so much more than just solving problems or addressing complaints. Customer service is part of a holistic customer experience that is capable of providing a critical competitive advantage in today’s increasingly cluttered and commoditized marketplace.” ~ Joseph Jaffe
36. “Building a good customer experience does not happen by accident. It happens by design.” ~Clare Muscutt
37. “Customer service means making it easy and fast for your customers to get the help they need ~ when and how they need it.” ~ Steve Benson
38. “Customers will never love a company until the employees love it first.” ~ Simon Sinek
39. “If you are not taking care of your customer, your competitor will.” ~ Bob Hooey
40. “Being on par in terms of price and quality only gets you into the game. Service wins the game.” ~ Tony Alessandra

Customer Satisfaction Quotes

41. “Satisfied customers are the best advertising.” ~ Anonymous
42. “Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.” ~ Ken Blanchard
43. “Satisfaction is a rating. Loyalty is a brand.” ~ Shep Hyken
44. “Service, in short, is not what you do, but who you are. It’s a way of living that you need to bring to everything you do if you’re to bring it to your customer interactions.” ~ Betsy Sanders
45. “It is no longer enough to satisfy your customers. You must delight them.” ~ Philip Kotler

46. “Customers who are merely satisfied remain your customers only as long as everything goes their way.” ~ Chip Bell
47. “Ask your customers to be part of the solution, and don’t view them as part of the problem.” ~ Alan Weiss
48. “Customer service has more in common with selling an identity than it does with selling a product.” ~ Than Merrill
49. “Customers don’t expect you to be perfect. But they do expect you to fix things when they go wrong.” ~ Donald Porter
50. “Courteous treatment will make a customer a walking advertisement.” ~ James Cash Penney

Great Customer Service Quotes

51. “The customer is why we are here. If we take good care of them, they’ll give us good reason to come back.” ~ Jenny McKenzie
52. “Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.” ~ Steve Jobs
53. “The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing.” ~ John Russell
54. “Customers do not care how much you know unless they know how much you care.” ~ Damon Richards
55. “If you’re not serving the customer, your job is to be serving someone who is.” ~ Jan Carlzon
56. “If you have the confidence to speak with people, you can solve their problems.” ~ Steven Lowell
57. “Customer service is an attitude – not a department.” ~ Mo Hardy
58. “Know what your customers want most and what your company does best. Focus on where those two meet.” ~ Kevin Stirtz
59. “Happy customers are your biggest advocates and can become your most successful sales team.” ~ Lisa Masiello
60. “Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development.” ~ David J. Greer

Customer Service Quotes

61. “One customer well taken care of could be more valuable than $10,000 worth of advertising.” ~ Jim Rohn
62. “The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways.” ~ Richard Branson
63. “Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made in the first place. You can’t see it but it’s happening, daily.” ~ Seth Godin
64. “Treat the customer as if you are that customer.” ~ Gena Lorainne
65. “Be family. Be fun. Be amazing and be growing and learning constantly . Treat people like family. No matter what, there’s no right way, there’s no wrong way. When it comes to the customer, you just make it right.” ~ Keegan Hodges
66. “You are serving a customer, not a life sentence. Learn how to enjoy your work.” ~ Laurie McIntosh
67. “If we can keep our competitors focused on us while we stay focused on the customer, ultimately we’ll turn out all right.” ~ Jeff Bezos
68. “Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.” ~ Marilyn Suttle
69. “Great customer service alone can make us buy something we know we do not need.” ~ Mokokoma Mokhonoana
70. “Don’t look for customers in your business, be the business your customers are looking for.” ~ Mac Duke The Strategist

Good Customer Service Quotes

71. “Good customer service costs less than bad customer service.” ~ Sally Gronow
72. “A positive, beaming smile is the trap that catches customers.” ~ Utibe Samuel Mbom
73. “People over profit always.” ~ Janna Cachola
74. “I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.” ~ Richard Branson
75. “Goodwill is the only asset that competition cannot undersell or destroy.” ~ Marshall Field
76. “Sales without Customer Service is like stuffing money into a pocket full of holes.” ~ David Tooman
77. “Customer service represents the heart of a brand in the hearts of its customers.” ~ Kate Nasser
78. “Everyone in an organization should be involved with customer service, not only are they feeling the customer but they are getting a feeling for what’s not working.” ~ Penny Handscomb
79. “Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.” ~ Martin Oliver
80. “If the shopper feels like it was poor service, then it was poor service. We are in the customer perception business.” ~ Mark Perrault

Quotes for Customer Service

81. “A lot of people have fancy things to say about customer service, but it’s just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity.” ~ Christopher McCormick
82. “If you love your customer to death, you can’t go wrong.” ~ Graham Day
83. “You can have what you want if you help other people get what they want.” ~ Zig Ziglar
84. “When you put yourself in the customer’s shoes and begin your dialog from there, an immediate connection develops that stems beyond basic commerce and encourages loyalty.” ~ Steve Maraboli
85. “If you give more than the customer expects, the customer will help you build your business.” ~ Dax Bamania
86. “To earn the respect (and eventually love) of your customers, you first have to respect those customers. That is why Golden Rule behavior is embraced by most of the winning companies.” ~ Colleen Barrett
87. “To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” ~ Don Alden Adams
88. “Men are rich only as they give. He who gives great service gets great rewards.” ~ Elbert Hubbard
89. “We don’t want to push our ideas on to customers, we simply want to make what they want.” ~ Laura Ashley
90. “Instead of focusing on the competition, focus on the customer.” ~ Scott Cook
91. “Don’t find customers for your products, find products for your customers.” ~ Seth Godin
92. “There is only one boss. The customer – and he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” ~ Sam Walton

Thank you for reading this. Which Customer Service Quotes did you like in the above list? Please let us know your favorite Customer Service Quotes in the comments section.

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